These Terms and Conditions govern the provision of removal, relocation, and associated services by our company to customers in Edgware and other UK locations within our normal operating area. By placing a booking with us, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
In these Terms and Conditions, the following definitions apply:
1.1 "Company" means the removal business providing services under these Terms and Conditions.
1.2 "Customer" means the individual, business, or organisation that requests and pays for the services.
1.3 "Services" means removal, packing, storage, transportation, waste clearance related to removals, or any other related services agreed between the Company and the Customer.
1.4 "Goods" means the items, belongings, furniture, equipment, or other property in respect of which the Company is instructed to provide the Services.
1.5 "Service Area" means Edgware and other locations in the United Kingdom where the Company agrees to provide the Services.
2.1 The Company provides household and commercial removals, packing and unpacking, loading and unloading, transportation, and related services within the Service Area, subject to availability and agreement.
2.2 Additional services such as dismantling and reassembly of furniture, provision of packing materials, and temporary storage may be offered by prior agreement and may incur additional charges.
2.3 Waste removal or disposal services will only be provided where lawful and in compliance with applicable waste regulations, and may be subject to further restrictions set out in these Terms and Conditions.
3.1 A booking may be requested by the Customer through the Company’s usual enquiry channels. Bookings are subject to availability and to the Company’s acceptance.
3.2 The Customer must provide accurate and complete information including, but not limited to, collection and delivery addresses, access details, dates and times, the nature and approximate volume of Goods, and any special handling requirements.
3.3 The Company may provide a quotation based on the information supplied. Quotations are usually estimates and may be subject to adjustment if the actual work required differs from the information provided.
3.4 A booking is only confirmed when the Customer has accepted the quotation and, where required, paid any applicable deposit or pre-payment. Until confirmation, the Company has no obligation to reserve a date or supply any Services.
3.5 The Customer must notify the Company promptly of any changes to the booking details. Changes may affect the price and may be subject to availability.
4.1 Unless stated otherwise in writing, quotations are valid for a limited period from the date of issue. After this period, the Company may revise or withdraw any quotation without notice.
4.2 Quotations are generally based on the information provided by the Customer, including property size, access conditions, distance, volume and type of Goods, and any special handling needs. If this information is inaccurate or incomplete, the Company may adjust the price to reflect the actual work required.
4.3 The Company reserves the right to apply additional charges for:
(a) Delays caused by the Customer or third parties not under the Company’s control, including waiting time at collection or delivery addresses.
(b) Additional Goods not disclosed at the time of quotation or significant increases in volume.
(c) Poor access, including but not limited to narrow staircases, long carry distances, restricted parking, or the absence of lifts where reasonably expected.
(d) Work undertaken outside usual working hours at the Customer’s request.
4.4 Unless stated, prices are quoted in pounds sterling and may be subject to applicable taxes or charges as required by law.
5.1 The Customer agrees to pay all charges due under the booking in accordance with the payment terms specified by the Company.
5.2 The Company may require a deposit to secure the booking. The amount and timing of the deposit will be specified in advance.
5.3 Unless otherwise agreed in writing, the balance of the charges is payable on or before the day of the move, and in any event prior to completion of the Services.
5.4 The Company reserves the right to refuse to commence or continue the Services if payment has not been made in accordance with the agreed terms.
5.5 If payment is not received when due, the Company may charge interest on overdue amounts at the statutory rate permitted in the United Kingdom until payment is received in full.
6.1 The Customer may cancel or amend a booking by giving written notice to the Company, subject to the terms of this clause.
6.2 If the Customer cancels more than a specified period before the agreed service date, the Company may refund any deposit paid, less any reasonable administration costs, where applicable.
6.3 If the Customer cancels within a shorter period before the agreed service date, the Company may retain some or all of the deposit or charge a cancellation fee reflecting the time reserved and any costs incurred. The applicable time periods and fees will be communicated to the Customer at the time of booking or in the quotation.
6.4 If the Customer requests a change of date or significant amendment to the booking, the Company will use reasonable efforts to accommodate the request, subject to availability. Changes may result in revised pricing and additional fees.
6.5 The Company reserves the right to cancel or postpone the Services due to reasons beyond its reasonable control, including adverse weather conditions, mechanical breakdown, illness, or other events of force majeure. In such cases, the Company will endeavour to offer an alternative date or a refund of any payments made for services not provided, but will not be liable for any indirect losses or consequential costs incurred by the Customer.
7.1 The Customer is responsible for ensuring that:
(a) All Goods are properly packed, labelled, and ready for removal unless packing services have been expressly included.
(b) All relevant items are removed from drawers, wardrobes, or appliances where necessary for safe lifting and transport.
(c) Access is available at the collection and delivery addresses, including suitable parking arrangements and any required permits.
(d) The Company is informed in advance of any items requiring special handling, including fragile goods, valuables, or items of unusual size or weight.
7.2 The Customer must be present, or must ensure that an authorised representative is present, at both collection and delivery locations to supervise, provide instructions, and check that the Services are completed as agreed.
7.3 The Customer is responsible for obtaining all necessary permissions, permits, and approvals required for parking, loading, unloading, and access to premises.
8.1 Unless otherwise agreed in writing, the Company will not carry:
(a) Hazardous, dangerous, or illegal goods including explosives, flammable substances, chemicals, or items prohibited by law.
(b) Live animals or plants that require special transport conditions.
(c) Valuable items such as cash, jewellery, watches, important documents, or collections where their value is disproportionate to the removal charge, unless declared and accepted in writing.
8.2 If such items are tendered without the Company’s knowledge and acceptance, the Company shall have no liability for any loss, damage, or consequential claims in relation to them.
9.1 The Company will take reasonable care in handling and transporting the Goods. However, liability is subject to the limitations set out in this clause.
9.2 The Company’s liability for loss of or damage to Goods, where such loss or damage is caused by the Company’s negligence or breach of contract, shall be limited to a fair and reasonable amount, which may be capped at a specified sum per item or per consignment. Specific limits will be notified to the Customer where applicable.
9.3 The Company shall not be liable for:
(a) Loss or damage arising from inherent defects, weaknesses, or pre-existing damage in the Goods.
(b) Damage resulting from poor or inadequate packing by the Customer where packing services were not provided by the Company.
(c) Damage to items that are excessively fragile or unsuitable for transport unless such items were declared and accepted in writing.
(d) Indirect or consequential losses, including loss of profits, loss of income, or loss of enjoyment.
9.4 The Customer must inspect the Goods as soon as reasonably practicable after delivery. Any apparent loss or damage should be noted and reported to the Company within a reasonable period.
9.5 Nothing in these Terms and Conditions shall exclude or limit any liability which cannot be excluded or limited under applicable UK law, including liability for death or personal injury caused by negligence.
10.1 The Company may maintain appropriate insurance in relation to its activities as a removal services provider. Details of such insurance cover may be provided on request.
10.2 The Customer is encouraged to arrange additional insurance cover for Goods where necessary, particularly for high-value items or where the value of the Goods exceeds any limits applied by the Company.
11.1 The Company will comply with applicable UK waste management laws and regulations when providing any waste removal or disposal services in connection with a removal.
11.2 The Company will only remove waste or unwanted items that it is lawfully permitted to handle. Certain items, including hazardous waste, electrical equipment, or regulated materials, may require specialist disposal and may not be accepted.
11.3 Where the Company agrees to remove waste or unwanted items, the Customer confirms that they have the right to dispose of such items and that they are not subject to any third-party claim or restriction.
11.4 The Company will seek to dispose of waste responsibly, including using licensed facilities where appropriate. Charges may apply for waste removal and disposal, and such charges will be notified to the Customer in advance where possible.
12.1 The Customer is responsible for ensuring safe and adequate access at both collection and delivery addresses. This includes providing details of any restrictions such as narrow roads, low bridges, parking limitations, or time-controlled zones.
12.2 The Company is not liable for any parking fines or penalties arising from inaccurate information provided by the Customer or a failure to obtain necessary permits where that duty lies with the Customer.
12.3 While reasonable care will be taken, the Company is not responsible for cosmetic damage to walls, floors, or fixtures where access is restricted and the movement of large or heavy items is inherently difficult, unless caused by negligence.
13.1 The Company will use reasonable endeavours to adhere to agreed dates and times but cannot guarantee a specific arrival or completion time.
13.2 The Company is not responsible for delays or failure to perform the Services where such delay or failure is due to circumstances beyond its reasonable control, including but not limited to traffic congestion, accidents, severe weather, breakdowns, strikes, or acts of government.
14.1 If the Customer has any concerns or complaints regarding the Services, they should notify the Company as soon as reasonably practicable so that the Company has an opportunity to address the issue.
14.2 The Company will investigate complaints in good faith and will aim to respond within a reasonable time. The Customer agrees to cooperate with any reasonable investigation and to provide relevant information and evidence.
15.1 The Company will collect and process personal data only as necessary to provide the Services, manage bookings, and meet legal obligations.
15.2 Personal data will be handled in accordance with applicable UK data protection legislation. The Company will take reasonable steps to keep personal data secure and will not share it with third parties except where required to deliver the Services or to comply with legal requirements.
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or any related contract.
17.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
17.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.
17.3 These Terms and Conditions, together with any written quotation or confirmation of booking, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior understandings or representations, whether written or oral.
17.4 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the Company’s prior written consent.
17.5 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Services provided under that booking.
When you're going to relocate and you need cost-effective removal services call one of the most famous removal companies Edgware!
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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